In any hospitality course the number one rule is to keep the
customer happy, within reasonable restraints. Well duh I am not going to give
you a free meal every time someone complains but on the house desserts or
drinks are call for. The one thing that
has stuck with me throughout this year of getting into the hospitality industry
is this phase, “kill them with kindness”.
You probably know this concept if you
work in industry too. The basis of this theory is used when you have break bad
news to a difficult customer or rowdy patron, especially concerning alcohol.
Being courteous to a paying customer is a not rocket science however you can
apply this to real life and use it to your advantage.
Contrary to belief that nice guys finish last, I guess this
is a post about how being kind and nice DOES get you places. For
example, my life will be the test subject.
I am not the most confrontational person; my normal reaction
to any argument is to back away and let them win. Sure, this does not always
work in my favor (I am talking to you lady who push me to back of the line in
a meat shop).
Being a sweet baker and amateur cook; the payoff is when you
bring in sweets or baked goods into a workplace. Nothing gets a crowd of “hangry”, stand off-
ish people to listen to you when the smell of muffins wafts in to room. This
also works if you want to get people on your side. I cannot count the number of
times that people has done me favours in exchange for baked goods. I did not
even ask for them but favours do come in handy
Also if you went to university like me; you would
know nothing breaks the ice of a tense group project than someone bringing in a
meal to share with the group (Well, you need to know the dietary requires of
them but most Uni students will eat anything homemade). I hate group projects
but bring in a plate of choc chip cookies does allow you to get your word in
while they are using their big mouths to munch away. Even the most obnoxious
student will listen to the submissive girl if you give them a cupcake.
This is
a real life example too, First year psychology; paired up with a girl who
refused to listen to collaborate with me on the basis, she through I was one of
those exchange students with limited English. Me no English? Re-dic-u-lious!
(Please detect the sarcasm here)
Next time any of you have a problem with someone, try being
extremely nice to them. it is hard to get mad and have a reason to be mad at
someone who is only nice to you. Also if they hate you, they have no reasonable
proof you are being aggressive. Double Win!
One thing that wins over people has to be brownies. Simply
anything with chocolate does this but brownies especially. I wanted to post this yesterday but something
came up for a course I had to do. I am now certified to serve you booze and
monitor gambling within Australia! Roll up people!
Australia is entering spring, so these are made with pears
that are on brink of extinction. The reason I have these is because I forgot
about them in the bottom of the fridge draw.
Oh my poor organisation skills.
This salted dark chocolate poached pear brownie cake is the
fantasy hybrid of a spoonable pudding and cake. Roasted maple hazelnuts are
little sweet pops against the intense dark chocolate base, which is then soften
by the caramelised juices of a spice poach pear. Baked in loaf pan this a slice
of this cake has the shiny, crusty top of a brownie with a pudding like center
when warm.
The loaf style is for
convince (take it to your friends to share) but it helps keep the ratio of
crunchy top to pudding molten inside just right. Depending if You are lazy baker or not you
can core them but I am not bothered and
I think the core is the best part to a fruit (after the skin of course).
The courtesy of the poached pear recipe from the Gourmet travel which you can
find here. Please go to link to find it, I changed nothing. The inspiration for this actually first
came from Nigella Lawson’s Chocolate sponge pear pudding but design was looking
up pear and chocolate in Google images. Ahh! Google saves me again.
Salted Dark Chocolate Poached Pear Brownie Cake
Pear recipe from Gourmet traveler
Brownie recipe adapted from Taste.com.au
Inspired by Nigella Express and google.
90g raw hazelnuts
40ml maple syrup
250g 80% dark chocolate, chopped and divded ( save some for
topping)
300g brown sugar
2 tsp vanilla extact
5g salt
170g plain four
3 eggs
30 dutch cocoa
3 poached pears, (recipe here and
above from Gourmet traveler)
CAKE
Preheat oven to 180°C. Line a baking tray with baking
paper. Toss hazelnuts and maple syrup in a bowl. Spread on tray and bake for 10
minutes stir half way till brown.
Line a
12cm x 34cm loaf pan with baking paper, extending paper 2cm above edge of pan.
Melt
butter and chocolate a medium to large pot over low heat to. Cool for 10 minutes.
Vigorously whisk in sugar, eggs ( ine at a time) and vanilla extract. Sift
flour and cocoa over chocolate mixture. Use the whisk to fold it in to combine. Fold
in hazelnuts.
Pour half
of the brownie mixture into pan. Place pears in to the batter about 4 cm apart,
length ways. Pour over remaining batter.
Top with more chocolate chunks and sea salt Bake for 35 minutes or until
just set. Cover with foil if pears are burning
Set aside
to cool in pan before cutting.Makes about 12.
I totally agree, sometimes being generous with the baked treats can win you more than you'd think! :D Especially with something like this, because holy cow it looks good. You can't go wrong with salt and dark chocolate. :)
ReplyDeleteThanks June. The world is a bit easier with sweets.
DeleteHaving just scoffed an entire bar of pear filled chocolate, this looks the more nourishing option.
ReplyDeleteI like the way you think Nicola :) Thanks Love!
DeleteThis looks over the top in the best way possible! I love this!
ReplyDeleteThanks Cathleen, sometimes you need slice of OTT!
DeleteSo my mom is in town and we both simultaneously dropped our jaws when we saw this cake. Simply stunning (and those flavors -- YES)!
ReplyDeletestephanie @ girl versus dough
I hope you get to make a chance to make it. I really is something to be enjoyed with such a special person like your mum.
DeleteThank you Stephanie
Ahh what a read and I totally agree with killing them with your kindness theory! This cake is my dream cake!
ReplyDeleteAmi || NaiveCookCooks.com
I swear it has work for me so many times, that it is almost scary!
DeleteThank for the comment Amishi. :)
Oh yes, yes and yes! Perfection.
ReplyDeleteJust stumbled across your site. This is positively gorgeous! Your pictures are fantastic, as looks this recipe!!
ReplyDelete